Academic Operations Senior Manager at EF Labs

Shanghai, China

Posted on Oct 24 2016 (over 7 years ago)

The Senior Manager for Academic Operations, is responsible for the academic integrity of the services provided by EF’s online teachers.

You will oversee a team of academics and work closely with our global Online Teaching Centers to maintain the high academic quality of online synchronous classes (group & private lessons) and other asynchronous services (writing corrections & EFSET speaking) provided by EF’s more than 2000 online teachers. 

As such, you and your team must keep pace with the latest trends in quality assurance, classroom monitoring, training / onboarding and recruitment standards, and ensure that these programs are efficiently rolled-out, and continually improved, for our online teachers. 

You will also be responsible for communicating recommended changes in academic direction to key stakholders (English Live, Corporate Solutions & EF English Centres).  In addition, you will also work with a team of dedicated software developers responsible for the development of online tools supporting teachers, centre administrators and central operations. 


You will:

·        Set and monitor academic benchmarks and standards for teacher-led services

·        Develop and implement change management programs to drive any desired changes in teacher classroom behavior or academic performance

·        Act as liaison for teacher-related academic services between business units (EFEC, English Live, Corporate Solutions, etc.) and global teaching centers

·        Develop and implement teacher training for new products and services

·        Regularly evaluate the academic quality of online teacher services

·        Communicate center needs to the central team’s dedicated developers

·        Research and develop new platforms and participate in testing of new online services and products

·        Manage and hire experienced academic managers

You have/are:

·        College/University graduate

·        DELTA/Trinity Diploma in TESOL

·        A minimum of 4 years’ academic management with a proven record of employee development and retention

·        Able to identify gaps in quality or training across teams and centers

·        Experience with change management and the ability to effectively manage changing business needs

·        General office skills, including writing reports, conducting meetings and training sessions and creating and giving professional presentations

·        Adaptable and flexible to the changing needs of the business

·        Strong management, inter-personal skills and multi-cultural awareness and can work effectively across teams

·        Responsive to the needs and interests of students and staff

·        Attention to detail, especially with respect to communication and the implementation of products and services

·        Effective communication skills necessary for working with a global and remote workforce


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