Country Manager at Softesis Inc

Stockholm, Sweden

Posted on Jan 21 2020 (over 4 years ago)


European citizens only

A leading Telecommunication Company is recruiting a Country Manager for its Sweden Operation Center.

The country manager will be responsible for the organization of the in-country affiliates in terms of commercial development. He is Responsible for handling business operations, developing business, attracting new partners and increasing customer satisfaction.

Our job would suit someone who enjoys a client facing role and the challenge of growing the business. 

What does a Country Manager position include?

A Country Manager position involves a very high level of responsibility and self-motivation. Some of the duties of a Country Manager job include:

  • A Country Manager will be responsible for managing all operations within a country. This involves taking responsibility for sales, revenue, cash customer satisfaction and quality targets.

  • Country Manager works closely with the technical and sales support staff to advise of requirements and needs of local partners and customers. He is responsible for organizing training and providing service support to the customers in the area.

  • Country Manager develops business processes for pre and post launch sales activities including enquiries, troubleshooting and the like. Monitors how such procedures actually work and makes changes to improve the process. This also includes the incorporation of any possible acquisitions.

  • Country Manager is fully competent in the application of all required Sales processes i.e. preplanning, approach, evolving needs, presentation, closing the sale, and after-sales service.

  • Agreeing annual budgets and producing a detailed annual business operating plan are tasks a Country Manager may have to deliver as well as, quarterly and annual targets for revenues.

  • A key part of the role of Country Manager will be to produce business performance reports, which could be on a monthly or quarterly basis.

  • Country Managers are expected to recruit and manage staff, including performance monitoring, and possibly mentoring and training.

  • The role is client facing and so daily contact with clients is a big part of a Country Manager job, therefore the ability to communicate effectively is essential.

What key skills and qualifications does a Country Manager position require?

A Country Manager job demands a broad range of business skills including:

  • 5+ years of experience in a sales position or sales management in a telecom or UC&C vendor.

  • Familiarity with some if not all of the following technologies: Unified Communication, Telecommunication, VoIP, Video, Contact Center,

  • A strong understanding of how a business operates.

  • General management experience.

  • Excellent networking skills.

  • The ability to deliver the highest standards of customer service.

  • Must be capable of identifying true client needs and tailoring products for a variety of client groups.

  • The ability to recruit staff and monitor performance.

  • Excellent interpersonal skills at all levels, including people-management, leadership and both written and verbal communication skills.

  • Being a people person, be fully competent in respect of interpersonal skills, relationship building skills, negotiation and assertiveness skills and conflict resolution.


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