IT Support Executive at People & co. Ltd

Lija, Malta

Posted on Jul 25 2019 (4 months ago)

Visas:

European citizens only

A leading group of companies specialising in construction, development, hospitality and care is seeking to employ an IT Support Executive. The group strives to work on unique projects placing integrity at the core of its operations.

The chosen candidate will be working across a broad range of technologies and liaising across multiple business areas of the company to support incidents, problems and requests. The IT Support Executive will be required to:
  • Answer IT requests via the IT Ticketing system and urgent requests by phone
  • Act as a first line of support to end users, being company employees
  • Identify potential changes and system improvements
  • Ensure that work is carried out within agreed service levels and in accordance with the department’s procedures and guidelines
  • Document technical issues and solutions for future requirements
  • Install, diagnose, repair, maintain and upgrade hardware / equipment
  • Support and maintain the company’s IT equipment and security systems


Requirements:
  • Knowledgeable on WAN/LAN configuration, security and monitoring tools
  • Knowledge of common telecommunication solutions, VOIP systems and CCTV
  • Strong knowledge of Microsoft IT operating systems and Office applications
  • Excellent customer service in face-to-face, telephone or electronic interaction
  • Good communications skills,
  • Outstanding problem-solving skills
  • Willingness to learn and work on other IT related jobs
  • Organizational and time management skills
  • Be able to work well in a team, as well as individually, with limited supervision
  • Be proactive, take initiative, work well under pressure and demonstrate attention to detail


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