Medallia was founded on a simple idea: that companies can win by putting the customer before everything else. Our SaaS platform does this by capturing customer feedback, analyzing it in real-time, and then delivering it to everyone in a company — from the c-suite to the frontline — to help them improve. We’re now considered the leaders in a space we helped to create, we’re Sequoia backed, and we’re growing like crazy, doubling in size every 12 months. We’ve got a culture focused on smarts, kindness, continual learning, irreverence…and our people love it. Come find out why.

As a Lead Software Solutions Engineer within Medallia’s Customer Applications team you will be accountable for developing custom software that bridges the core-functionality of the Medallia SaaS platform with specific and/or unique customer needs. In this capacity you will be responsible for architecting, designing and developing made-to-order extensions to the core Medallia product. You will work closely with customer-facing Medallians around the world in order to master the agile development process, write reliable and maintainable code, and ultimately delight Medallia's customers beyond expectations.

RESPONSIBILITIES

• Take the lead in facilitating communications with internal and external stakeholders
• Contribute to requirement scoping and planning
• Design and develop custom software, including reusable components and infrastructure
• Play a principal role in continuous improvement of engineering processes
• Champion the Custom Applications team in order to grow capabilities, knowledge, and enjoyment

QUALIFICATIONS

• 5-7 years of industry experience working backend, front-end, or systems engineering
• 5-7 years of experience programming with an object-oriented language, such as Java or C++
• Working knowledge of web applications development (HTML5, CSS3, JavaScript, jQuery, AJAX)
• Commitment to quality with a history of shipping software on time and within scope/budget
• Passion for technologies that alleviate pain points for customers and customer-facing teams
• Overwhelming customer/user empathy, with a desire to make the world a better place
• BS/MS in Computer Science, Systems Engineering, or other technical field preferred