Posted on Nov 22 2017 (over 5 years ago)
The Product Support Specialist will assume ownership of Level 2 support cases about our online product/systems, escalated from Regional Admin from markets in China, Russia & Indonesia, and will follow through until the case has been closed. If a question cannot be immediately answered, the candidate will be expected to use available material resources and/or consult with engineers to advance the resolution of the issue in a timely manner. Advanced online product/system knowledge and good problem solving skills are required for this position. The support responsibilities described above will take up about 60% of the candidate’s time. In addition, the Specialist will be engaged in activities such as new product or product new feature training, or to participate in company events such as product launches.
Primary Duties and Responsibilities:
Experience and Education Requirements:
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