Job Summary

The Principal Site Reliability Engineer is responsible for the overall performance, stability, reliability and scalability of enterprise-wide internet-facing systems; ensures Dealertrack’s complex, web-scale systems are healthy, monitored, automated, and designed to scale. Directs and leads continuous improvement efforts and incident response of cross-functional support teams to troubleshoot and address database, OS, application, network and any other issues. Provides consultation to development teams to develop high performing solutions.

Primary Duties

• Subject matter expert in several technical domains, including infrastructure, storage design, operating systems, networking, engineering.
• Lead and drive continuous improvement initiatives in domain expertise.
• Uses technical expertise to review and makes recommendation for engineering reliability into code, infrastructure, OS, network, and processes used to ensure the application is always fast, available, and scalable.
• Oversees the monitoring of software performance, packets flow, and hardware and how code interacts in support of managing services; predicting and preventing failures
• As a Subject Matter Expert, consults and provides recommendations to various development teams to ensure the availability, speed, scalability and efficiency of Dealertrack services by engineering reliability into software and monitoring systems.
• Respond to and resolve emergent service problems; builds custom tools to automate daily functions to prevent problem recurrence
• Works in close contact with Architecture, Development and Infrastructure teams on software and system performance analysis and tuning, service capacity planning and demand forecasting; coordinates efforts of cross-functional teams to design and implement solutions.

Job Requirements

• Bachelor’s Degree in Computer Science or equivalent practical experience
• 10+ years engineering and/or administering a high-volume or critical production service environment running on a UNIX/Linux platform
• Strong working knowledge of C, C++ or Java and Shell, Perl or Python.
• Hands-on experience in Apache, JBoss, Tomcat, Load Balancers (F5) and Firewalls
• Understanding of IP networking, network devices and common topologies.
• Proven technical troubleshooting and performance tuning experience.
• Excellent analytical skills, coupled with a strong sense of ownership, urgency and drive.
• Working knowledge in the following areas: PureData (DB2), Mongo DB, Redis, Qpid (MRG), DataPower