Palo Alto, CA, United States
Posted on Apr 08 2015 (about 2 years ago)
Medallia was founded on a simple idea: that companies can win by putting the customer before everything else. Our SaaS platform does this by capturing customer feedback, analyzing it in real-time, and then delivering it to everyone in a company — from the c-suite to the frontline — to help them improve. We’re now considered the leaders in a space we helped to create, we’re Sequoia backed, and we’re growing like crazy, doubling in size every 12 months. We’ve got a culture focused on smarts, kindness, continual learning, irreverence…and our people love it. Come find out why!
Medallia is a unique opportunity for an energetic, ambitious Site Reliability Engineer to come in and build next-generation service infrastructure. Business is booming, and the tools that have made Medallia successful to date need to evolve to keep up with explosive growth. This is not a pager-driven role -- we need you here to create the systems that will keep the pagers silent and the customers delighted.
Site Reliability Engineering at Medallia creates the automation that delivers high quality, agility, and efficiency to the business. We build the monitoring, testing, and deployment systems that bring the DevOps philosophy to Medallia. Our aspiration is to automate away the tedious parts of running a SaaS platform, freeing our time to focus on what's awesome about our jobs: building new features, capturing customer insights, and growing at a breakneck pace. We work with product engineering, product development, and operations to make the world's best customer experiences even better.