Support Engineer at Netsparker Ltd

London, United Kingdom

Posted on Nov 16 2016 (20 days ago)

We are looking for a Technical Support Engineer to provide enterprise level technical support to our customers.

The Technical Support Engineer is responsible for providing high-quality technical support for the Netsparker software.

This person will also work on other programming and documentation projects as required. For entry-level applicants we are willing to train the right candidate.

Support Engineers deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users.

This engineer will provide support via phone, web, email, chat and other channels as required.

Responsibilities

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles

Requirements

  • Excellent written and verbal communication skills (English)
  • Proven working experience in enterprise technical support, IT support or as a technical engineer
  • Strong problem-solving skills
  • Excellent client-facing skills   

Required Technical Skills

  • Knowledge of Windows, and general desktop support issues
  • Experience with a scripting language, Javascript, PHP, Python, Ruby, Perl
  • Detailed Knowledge of HTTP protocol
  • Basic TCP/IP and other networking concepts
  • Familiarity with some network tools like Fiddler, Wireshark
  • Experience with basic web development, HTML, and SQL

Bonus Skills

  • Familiarity with basic security topics such as XSS and SQL Injection

Location

This is a remote-only position. You must be able to work around the 9AM - 6PM PST.

To apply, email your resume to hr@netsparker.com with subject "Support Engineer"

Please, no recruiters or agencies.

Questions?

Do you have any question or comment for Netsparker Ltd about their position Support Engineer?

You

Please log in to ask a question

Get noticed by being the first to ask Netsparker Ltd a question.
No question right now? Subscribe to this job post to be notified when other applicants ask something.