Support Engineer at Netsparker Ltd

London, United Kingdom

Posted on Nov 16 2016 (10 months ago)

We are looking for a Technical Support Engineer to provide enterprise level technical support to our customers.

The Technical Support Engineer is responsible for providing high-quality technical support for the Netsparker software.

This person will also work on other programming and documentation projects as required. For entry-level applicants we are willing to train the right candidate.

Support Engineers deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users.

This engineer will provide support via phone, web, email, chat and other channels as required.


  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles


  • Excellent written and verbal communication skills (English)
  • Proven working experience in enterprise technical support, IT support or as a technical engineer
  • Strong problem-solving skills
  • Excellent client-facing skills   

Required Technical Skills

  • Knowledge of Windows, and general desktop support issues
  • Experience with a scripting language, Javascript, PHP, Python, Ruby, Perl
  • Detailed Knowledge of HTTP protocol
  • Basic TCP/IP and other networking concepts
  • Familiarity with some network tools like Fiddler, Wireshark
  • Experience with basic web development, HTML, and SQL

Bonus Skills

  • Familiarity with basic security topics such as XSS and SQL Injection


This is a remote-only position. You must be able to work around the 9AM - 6PM PST.

To apply, email your resume to with subject "Support Engineer"

Please, no recruiters or agencies.


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