Support Engineer L2 at Talend

Bonn, Germany

Posted on Jun 10 2015 (over 1 year ago)

Visas:

European citizens only

Talend is a 450-employee, pre-IPO, Big Data integration software company with deep open source roots. With over $100 million raised to date and continued rapid growth, we are the second largest independent open source company in the world.

In order to sustain our growth, Talend is currently looking for a Support Generalist Level 2 in Germany.

As a Support Generalist Level 2 you will :
• Analyse/reconstruct complex customer scenarios/problems
• Provide customers with solutions or workarounds
• Mentor support agents to raise their knowledge (internal workshops, documentation)

Key Responsibilities :
• Support Talend software products
• Research knowledge database/Jira for known issues that match a customer problem
• Work with R&D department to manage product anomalies
• Proactively monitor risks of customer dissatisfaction/escalation
• Contribute in improvement of our processes and systems (OTRS, JIRA)

Skills :
• Knowledge of software support processes and procedure
• Ability to manage pressure and customer expectations
• Autonomy
• Good written/spoken English compulsory, German would be a definite plus
• Keep up a good communication with customers and with internal departments (R&D, QA, Sales)
• Good java skills – development or consultant experience
• Good knowledge of Eclipse
• Experience in one or more of the following domains:
** Data Integration / ETL
** ESB
** Big Data / Master Data Management
** SAAS / Cloud (for example Salesforce, Marketo ...)
• Good working knowledge of different operating systems (Unix, Windows)

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