Hong Kong, Hong Kong
Posted on May 23 2016 (9 months ago)
Symphony is looking for a Level 2 & 3 Technical Support Engineer in their Hong Kong offices. This is a frontline role at Symphony and the successful candidate will work closely with customers troubleshooting software issues and helping to bring them to a quick resolution. In addition, Technical Support Engineers will work closely with both the Solutions Engineering and Community Specialist teams to ensure the successful on-boarding of Symphony users with a persistent focus on customer satisfaction. Symphony operates a follow the sun 24x7x365 support model and as such, shift work may be required. Candidates must have strong Customer Services skills and a technical background.
Established in September 2014 after raising $66 million from 15 of the world’s largest financial institutions, Symphony is a secure, cloud-based workflow platform helping individuals, teams, and organizations of all sizes improve their productivity while maintaining data security and regulatory compliance. Today, Symphony is trusted by a growing list of financial services companies to communicate high-value, time-sensitive information with partners and colleagues across the globe.
In August 2015, the Enterprise Edition launched, making Symphony available to companies that handle and transfer sensitive information in regulated environments. A month later, Symphony launched worldwide, introducing its content partner ecosystem, starting with Dow Jones, McGraw Hill Financial’s S&P Capital IQ and Selerity, with others on their way. Then, in October 2015, the company received an additional injection of over $100 million in funding from both new and existing investors. In other words, Symphony is on the move!
Now we’re looking for top-notch developers, programmers and sales engineers (etc.) to join our team in Palo Alto, CA, New York, NY, London and Hong Kong to help us change the way the world communicates. If you have the skills and savvy to work with a world-class team, and an appetite for game-changing disruption, we definitely want to hear from you.
$100 million in new funding:
Symphony appreciates your interest in our company. Symphony is an Equal Opportunity Employer.
Symphony reserves the right of ownership for all unsolicited resumes submitted for this requisition and is not responsible for any fees associated with unsolicited resumes.